Cancellation and Refund Policy

Effective Date: 12/09/2023

At Srishti Art Shop, we strive to ensure your satisfaction with every purchase. If for any reason you need to cancel an order or request a refund, please review the following policy to understand the process and guidelines.

1. Order Cancellation

1.1. Cancellation Window: You may cancel your order on Srishti Art Shop before it is shipped. Please refer to our website or contact customer support for specific cancellation instructions.

2. Refunds

2.1. Refund Eligibility: Refunds will be processed in accordance with our Return Policy. To be eligible for a refund, items must meet the criteria outlined in our Return Policy, which can be found on the Website.

3. Return or Exchange Period

3.1. Return and Exchange Window: You can initiate a return or exchange within 15 days from the date of purchase. Please ensure that the item(s) you wish to return or exchange are in their original condition and packaging.

4. How to Initiate a Return or Exchange

4.1. To initiate a return or exchange, please follow these steps:

• Contact our Customer Support team at srishtiartshop@gmail.com to request a Return Authorization (RA) number.
• Pack the item(s) securely, including all original packaging and any accessories.
• Include the RA number provided by our Customer Support team on the return package.
• Ship the item(s) to the address provided by our Customer Support team.

5. Refund Processing Time

5.1. Once we receive your returned item(s), our team will inspect them to ensure they meet our Return Policy criteria. Upon approval, we will process your refund within 15 business days. The refund will be issued to the original payment method used for the purchase.

6. Contact Us

If you have any questions or need further assistance regarding cancellations, refunds, or returns, please do not hesitate to contact our Customer Support team at srishtiartshop@gmail.com or call us at +91 8301047533

We value your patronage and are committed to providing you with a seamless shopping experience. Thank you for choosing Srishti Art Shop.